If a client fails to cancel an appointment 24 hours in advance, you will be charged a $75 fee.

If you cancel or reschedule more than 24 hours in advance, you will not be charged a fee.

“24 hours in advance” of an appointment time is defined as the time and date on the business day before the scheduled appointment time and date. For example, if your appointment is scheduled for Thursday at 2:00pm, your cancellation must be communicated to the provider no later than Wednesday 2:00pm (the day before) to avoid being charged a cancellation fee. Cancellations for Monday appointments must be communicated by the time of the scheduled appointment on the previous Friday.